Refund policy

Last updated: August 6, 2026

We want you to be happy with your cards. Here's how returns, replacements, and refunds work at Leisure Beam Games.

Card Condition

One of the benefits to our store is you get to see the literal card you will be buying front and back.

Each card is carefully conditioned by hand, by a human. Which means no automation mistakes, just the normal human ones :) We are getting really good at this now and believe you will be happy.

Damaged, Miscounted, or Not-as-Described Items

If your order arrives damaged, is missing cards, or doesn't match its listing, contact us at office@leisurebeamgames.com within 14 days of delivery with photos of the cards and packaging. We'll replace the item or issue a refund at our discretion.

If we make a mistake in you favour like an extra card made it into your order, please let us know for our own inventory

Change of Mind

Because these are individually priced collectible singles, we're not able to accept returns or exchanges for buyer's remorse once an order has shipped.

Lost in the Mail

Standard Mail and Bubble Mailer shipments aren't tracked (see our Shipping Policy). If your order hasn't arrived 21 days after shipment, contact us and we'll reship your order or issue a refund as a one-time goodwill gesture — no need to prove it was lost. We ask that this be used in good faith; we reserve the right to limit repeat claims from the same customer.

Refund Method

Approved refunds are issued to your original payment method and typically appear within 5–10 business days, depending on your bank or card provider.

Contact Us

Questions about an order? Email office@leisurebeamgames.com and we'll get back to you as soon as we can.